At Yelvoro Casino Hotel, we prioritize your privacy and are dedicated to protecting your personal information. This Privacy Policy outlines how we gather, use, share, and secure the data you provide when engaging with our website, services, and facilities. By using our website and services, you agree to the terms set forth in this policy.

Information We Collect

We collect the following categories of personal information:
Personal Information: This includes your name, contact details (email, phone number), identification documents (e.g., passport or ID), and booking details.
Payment Information: Securely collected credit/debit card information, billing addresses, and transaction-related data.
Technical Data: Information such as your IP address, device type, browser type, operating system, and browsing activity through cookies or similar tracking technologies.
Marketing Preferences: Your consent regarding promotional communications, newsletters, and offers.
Casino & Loyalty Information: Data about your participation in casino activities, loyalty programs, and special promotions.

How We Use Your Information

Your data is used for the following purposes:

Reservation Management: To process and manage your hotel and casino bookings.
Customer Service: To respond to inquiries, provide support, and assist with any issues.
Marketing Communication: To send booking confirmations, special offers, newsletters, and promotions (with your consent).
Personalized Experience: To enhance your experience on our website and during your stay, based on your preferences.
Website Improvement: To optimize website functionality and improve service performance.
Compliance: To meet legal obligations and adhere to relevant regulations.

How We Share Your Information

Your personal data is never sold. However, we may share your information with:
Third-Party Service Providers: Trusted partners who help with payment processing, reservations, marketing, and customer support.
Legal Authorities: In cases where required by law, we may share data with regulatory agencies or law enforcement.